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Welcome to Dobyns Rods Warranty page. Your satisfaction is important to us. Gary Dobyns believes that if fishermen trust his company to provide the best affordable rods on the market, then they also have a right to expect good performance from those rods for many years to come. His old-school attitude about warranties is reflected in our warranty policy below. We certainly hope you will never need to take us up on our warranty but things happen and if you ever need to file a warranty claim with us, you can expect the best customer service in the industry! Dobyns Rods Limited Lifetime Warranty Thank You for purchasing your new Dobyns Rod! You'll be pleased to know that Dobyns Rods are covered by a Limited Lifetime Warranty against defects in materials and workmanship for the lifetime of the original owner. Please present your sales receipt or proof of purchase when making your warranty claim. Ship the complete damaged rod in a disposable container, prepaid and insured, directly to: Dobyns Warranty Service Please include a brief message explaining the problem with the rod, your return address, daytime phone number and a check or money order in the amount of $20 to cover return shipping and handling. If the return shipping destination is other than the United States or Canada, the actual return shipping cost will be assessed. If the problem is due to a defect in materials or workmanship, the rod will be repaired or replaced as quickly as possible. If the problem is due to an unfortunate accident, misuse, alteration or normal wear and tear, we will advise you of the cost of the repair or replacement and await your approval prior to proceeding. Should we decide to replace the rod but no longer offer that model, we will replace it with the closest comparable model from our current product line. This warranty is limited to the repair or replacement of the rod and does not cover consequential damages due to the failure of the rod unless they are specifically included under various state laws. Dobyns Rods 'No Hassle' Warranty Alternative If you need to get a replacement rod immediately for that fishing trip tomorrow, simply take the damaged rod to your local Dobyns Rods Dealer and pay them a $50 replacement fee. They will keep your damaged rod and give you a new, same model rod, in return. No questions asked, no shipping, no waiting or wondering about warranty claim charges. This replacement is dependent on the dealer having inventory of your damaged rod model and their willingness to participate in this program. Warranty Claim Form Have you ever heard of a fisherman returning a rod for warranty and it just disappears? Several months pass, and the angler is frustrated by the rod company’s ineffective efforts to “find” the broken rod. It happens. Here at Dobyns Rods, we want to make sure your rod is properly handled and in the quickest time frame possible. No disappearing rods here! If you mail your rod directly to us, or if you go through one of our dealers, this “Warranty Claim Form” is your ticket to the fastest service possible. Please take a moment to download and complete it before returning the damaged rod. It provides us with important information, including the best way to contact you as well as the correct address for returning your repaired rod or its replacement. You don’t HAVE to use this form. We’re just offering it to protect your experience with our company so please include it with your damaged rod. Thank you. Downloadable Warranty Claim Form
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